{"xsrfToken":"701765bf4e50e703231e1ef39c99ff6feba811e0_lout","branding":{"id":"1","key":"sd","name":"Teknisk Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9df12fce-17da-4fc9-adc9-f53da09c6988/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YTdjNTUzYy04NjgzLTQ1MmMtYjZiNi1iNDNiNDFjYmE0YTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkZjEyZmNlLTE3ZGEtNGZjOS1hZGM5LWY1M2RhMDljNjk4OCI6WyJyZWFkIl19LCJleHAiOjE3NDQ0OTIyNjEsIm5iZiI6MTc0NDQ5MTY2MX0.bUBdlaaoFePs_B1FQhenR-IIIVMDs7ohfa1R4cM8pMM&client=6a7c553c-8683-452c-b6b6-b43b41cba4a6&mode=fit","logoId":"9df12fce-17da-4fc9-adc9-f53da09c6988","isLogoAvailable":true,"helpCenterTitle":"Välkommen till Support portalen","sharedPortalName":"Kleer","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to support portal","sharedPortalName":"Kleer","localeDisplayName":"engelska (USA)"},"sv-SE":{"helpCenterTitle":"Välkommen till Support portalen","sharedPortalName":"Kleer","localeDisplayName":"svenska (Sverige)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"sv-SE","userLanguageTag":"sv-SE","portalThemeColor":"#505e61","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2618be33-9825-4df5-b622-30d20b4d3513/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YTdjNTUzYy04NjgzLTQ1MmMtYjZiNi1iNDNiNDFjYmE0YTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2MThiZTMzLTk4MjUtNGRmNS1iNjIyLTMwZDIwYjRkMzUxMyI6WyJyZWFkIl19LCJleHAiOjE3NDQ0OTIyNjEsIm5iZiI6MTc0NDQ5MTY2MX0.cxo_Owq9doF0FEffn-0nDJZhRgB3-3SRlWXHnXRJY8Y&client=6a7c553c-8683-452c-b6b6-b43b41cba4a6&height=300&mode=fit","bannerMediaApiFileId":"2618be33-9825-4df5-b622-30d20b4d3513","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sd","projectId":10800,"serviceDeskId":1,"name":"Teknisk Support","description":"Utvecklingsteamet på PE kommer återkoppla om du skickar in något av följande ärende.","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"80","name":"Buggar och tekniska fel","descriptionHtml":"","callToAction":"Buggar och tekniska fel","introHtml":"Rapportera buggar eller andra systemfel","icon":11406,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11406","groups":[1],"key":""},{"id":"116","name":"Integration","descriptionHtml":"För att vi ska kunna lägga upp en API-användare som man kan generera ett lösenord under inställningar integrationsanvändare så behöver vi först kvalitetsäkra integrationen man önskar bygga. Anledningen till detta är att vi vill skydda oss mot dåligt byggda integrationer som kan orsaka merarbete för oss eller förstora befintliga processer. Vi kommer eventuellt kontakta kontaktpersonen och fråga vad dem vill bygga och sköta dialogen löpande.\nI de fall integrationen bara ska hämta ut data brukar vi bara ge ut API-nyckeln så behöver vi inte kvalitetssäkra, men vi behöver då veta vilken behörighet som den ska ha och vad dem önskar integrera mot.\nBegäran av SQL-nycklar så krävs det att man har tjänsten SQL-analytics. Där kräver vi ingen kvalitetsäkring då man bara kan hämta ut data, men värt att notera är att denna användare har full läsbehörighet och kan läsa alla löner. Vi behöver också vitlista deras IP-adresser som de tänkt ansluta ifrån.","callToAction":"Integration","introHtml":"Begär ut en API/SQL nyckel eller starta ett integrationsärende","icon":11681,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11681","groups":[1],"key":""},{"id":"8","name":"Fakturamall","descriptionHtml":"","callToAction":"Fakturamall","introHtml":"Lägg till eller ändra fakturamallar (både PDF och e-post) som sänds från PE","icon":11528,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11528","groups":[1],"key":""},{"id":"73","name":"Klagomål på PE:s betaltjänst\t","descriptionHtml":"","callToAction":"Klagomål på PE:s betaltjänst\t","introHtml":"","icon":11434,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11434","groups":[1],"key":""},{"id":"20","name":"Öppen fråga till techsupport","descriptionHtml":"","callToAction":"Öppen fråga till techsupport","introHtml":"Om du har en fråga till teknisk support som du inte kan lösa själv eller med hjälp av kollegorna på leverans","icon":10832,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[1],"key":""},{"id":"79","name":"Rapporter och utdrag","descriptionHtml":"Här lägger man en beställning ifall man önskar en specialbyggd rapport, widget eller engångsutdrag.\nFör att bygga en specialbyggd rapport eller widget i applikationen så krävs det att man har tilläggstjänsten SQL analytics. Tilläggstjänsten behövs dock inte för engångsutdrag.\nIfall man behöver hjälp med rapporter eller utdrag tar vi en löpande avgift på 1330kr/timme. Antingen gör ni kravställningen enligt denna guide <a href=\"https://peaccounting.sharepoint.com/:x:/s/PEAccounting/EdXutjcMh61CnURjVgKMcvcBRcCVmE_U4dACtwbYQop0aA?e=W0nEwW\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Kravställningsguide för rapporter</a> och bifogar den under bilagor nedan eller så kontaktar vi kunden där vi gör kravställningen mot dem.","callToAction":"Rapporter och utdrag","introHtml":"Beställ en rapport, widget eller andra data utdrag","icon":11541,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11541","groups":[1],"key":""},{"id":"75","name":"API eller SQL Access","descriptionHtml":"","callToAction":"API eller SQL Access","introHtml":"Ansök om API-nyckel eller SQL inloggningsuppgifter","icon":11444,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11444","groups":[],"key":""},{"id":"71","name":"Bank","descriptionHtml":"➪ <a href=\"https://peaccounting.atlassian.net/servicedesk/customer/portal/1/article/2131197976\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>Se nuvarande bank status</ins></a> ➪ <a href=\"https://peaccounting.atlassian.net/wiki/spaces/SoSu/pages/2887680004/Placeholder+bankinfo+f+r+konsulter\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>Gäller ärendet information som kommit direkt från bank till kund finns mer info här</ins></a>","callToAction":"Bank","introHtml":"Rapportera ärende associerat med bank och betalningar","icon":11417,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11417","groups":[],"key":""},{"id":"9","name":"Bugg","descriptionHtml":"","callToAction":"Bugg","introHtml":"Om systemet inte beter sig som förväntat","icon":10838,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10838","groups":[],"key":""},{"id":"2","name":"Kundsupport","descriptionHtml":"","callToAction":"Kundsupport","introHtml":"Om du har problem med din laptop kan du ange det här.","icon":10810,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10810","groups":[],"key":""},{"id":"10","name":"Förbättring","descriptionHtml":"","callToAction":"Förbättring","introHtml":"Används för att skicka in förbättringsförslag för systemet eller appen","icon":10807,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10807","groups":[],"key":""},{"id":"72","name":"Infocaption guide","descriptionHtml":"","callToAction":"Infocaption guide","introHtml":"Begär en funktionell guide att bli publicerad på Infocaption","icon":10832,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[],"key":""},{"id":"70","name":"Integration","descriptionHtml":"PE:s Allmänna <a href=\"https://api-doc.accounting.pe/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">API-Dokumentation</a>","callToAction":"Integration","introHtml":"Starta ett integrationsprojekt och kom i kontakt med en Integration-specialist på PE.","icon":11441,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11441","groups":[],"key":""},{"id":"1","name":"IT-hjälp","descriptionHtml":"","callToAction":"IT-hjälp","introHtml":"Få allmän teknisk support, som t.ex. hjälp med Wi-Fi eller utskrifter.","icon":10827,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10827","groups":[],"key":""},{"id":"78","name":"Registervård(SQL-körningar)","descriptionHtml":"","callToAction":"Registervård(SQL-körningar)","introHtml":"","icon":11538,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11538","groups":[],"key":""},{"id":"45","name":"SQL","descriptionHtml":"<a href=\"https://pe.infocaption.com/_c141833ca59d6cad.guide\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Mer information - Läs detta innan beställning</a>","callToAction":"SQL","introHtml":"Beställa en egen SQL-rapport eller widget.","icon":11402,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11402","groups":[],"key":""},{"id":"82","name":"Test","descriptionHtml":"","callToAction":"Test","introHtml":"Test","icon":11445,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11445","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Allmänt"}],"orderMapping":{"18":[70],"17":[8,45,72],"1":[79,80,116,8,20,73]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"efc5068d-52e9-379a-8217-0d1d4c12d392","appLinkName":"System Confluence","appLinkUrl":"https://peaccounting.atlassian.net/wiki","spaceKey":"SoSu","spaceName":"Solution Support","spaceUrl":"https://peaccounting.atlassian.net/wiki/spaces/SoSu","isServer":false},"labels":[],"projectKey":"TS","serviceDeskId":1,"kbLinkDomainURLs":["https://peaccounting.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"engelska (USA)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YTdjNTUzYy04NjgzLTQ1MmMtYjZiNi1iNDNiNDFjYmE0YTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwODAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ0OTI4NjEsIm5iZiI6MTc0NDQ5MTY2MX0.4lSHOry-b-nOsCcKVYiAMMi63jf4GHbty_HR4_LA_KM","targetCollection":"upload-project-10800","endpointUrl":"https://api.media.atlassian.com","clientId":"6a7c553c-8683-452c-b6b6-b43b41cba4a6","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":79,"projectId":10800,"form":{"name":"Rapporter och utdrag","descriptionHtml":"Här lägger man en beställning ifall man önskar en specialbyggd rapport, widget eller engångsutdrag.\n\nFör att bygga en specialbyggd rapport eller widget i applikationen så krävs det att man har tilläggstjänsten SQL analytics. Tilläggstjänsten behövs dock inte för engångsutdrag. \n\nIfall man behöver hjälp med rapporter eller utdrag tar vi en löpande avgift på 1330kr/timme. Antingen gör ni kravställningen enligt denna guide <a href=\"https://peaccounting.sharepoint.com/:x:/s/PEAccounting/EdXutjcMh61CnURjVgKMcvcBRcCVmE_U4dACtwbYQop0aA?e=W0nEwW\" class=\"external-link\" rel=\"nofollow noreferrer\">Kravställningsguide för rapporter</a> och bifogar den under bilagor nedan eller så kontaktar vi kunden där vi gör kravställningen mot dem.","callToAction":"Rapporter och utdrag","intro":"Beställ en rapport, widget eller andra data utdrag","instructions":"Här lägger man en beställning ifall man önskar en specialbyggd rapport, widget eller engångsutdrag.\n\nFör att bygga en specialbyggd rapport eller widget i applikationen så krävs det att man har tilläggstjänsten SQL analytics. Tilläggstjänsten behövs dock inte för engångsutdrag. \n\nIfall man behöver hjälp med rapporter eller utdrag tar vi en löpande avgift på 1330kr/timme. Antingen gör ni kravställningen enligt denna guide <a href=\"https://peaccounting.sharepoint.com/:x:/s/PEAccounting/EdXutjcMh61CnURjVgKMcvcBRcCVmE_U4dACtwbYQop0aA?e=W0nEwW\" class=\"external-link\" rel=\"nofollow noreferrer\">Kravställningsguide för rapporter</a> och bifogar den under bilagor nedan eller så kontaktar vi kunden där vi gör kravställningen mot dem.","icon":11541,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-postbekräftelse till","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Titel","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beskrivning","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["Beskrivningen finns i rapportformuläret"],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/79","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/79","calendarParams":{"firstDay":1,"date":"2025-04-12T23:01:02+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%Y-%m-%d","dateTimeIfFormat":"%Y-%m-%d %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YTdjNTUzYy04NjgzLTQ1MmMtYjZiNi1iNDNiNDFjYmE0YTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwODAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ0OTI4NjIsIm5iZiI6MTc0NDQ5MTY2Mn0.XrZ-9UGLJjZ2Hr78IioHfGe0rS2tyE91ioNqXF1yORA","targetCollection":"upload-project-10800","endpointUrl":"https://api.media.atlassian.com","clientId":"6a7c553c-8683-452c-b6b6-b43b41cba4a6","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":10,"updated":"2024-03-04T10:44:12.101334Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[79,2],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":10,"name":"Rapportformulär","submit":{"lock":false,"pdf":false},"templateFormUuid":"d26ee059-8e1f-403f-ac9d-fb111ce8bc33"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"5b3c4322-fdaf-461c-8557-cc6ec05a0770"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":79},"layout":"default","localId":"cbe11e35-8245-43b1-904c-1f92217f1c46"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":87},"layout":"default","localId":"d627ec87-fd47-45b4-99f8-8e1c5a2812d6"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":72},"layout":"default","localId":"a26d5b76-23d7-4469-8e6e-ca17c2363810"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":75},"layout":"default","localId":"20deebdb-c992-43dd-833c-a0464389de4e"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":82},"layout":"default","localId":"e0be7539-21fd-4170-9008-f595fa4b9cb8"}}]},{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":69},"layout":"default","localId":"ccccc422-f4c0-4f42-a383-33893a0f7110"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":77},"layout":"default","localId":"73797107-b6c4-4617-a9d9-44e8e6ec0ab5"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":78},"layout":"default","localId":"71a1be99-0f5a-4df7-b097-320169c7ebaf"}}]}],"conditions":{"80":{"t":"sh","i":{"co":{"cIds":{"79":["1"]}}},"o":{"sIds":["1"]}},"74":{"t":"sh","i":{"co":{"cIds":{"72":["2"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"name":"Kontaktlalternativ","conditions":["80"]},"2":{"name":"Contact person","conditions":["74","80"]},"3":{"name":"","conditions":[]},"4":{"conditions":[]}},"questions":{"78":{"type":"rt","label":"Beskrivning","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"77":{"type":"at","label":"Bilagor","description":"Ifall kravställningen har gjorts av dig så laddar man upp den här","validation":{"rq":false},"choices":[],"questionKey":""},"87":{"type":"cs","label":"Har kund tilläggstjänsten SQL-analytics?","description":"Skapa egna rapporter i systemet eller att ansluta till databasen via ett externt system kräver tilläggstjänsten SQL-analytics på deras avtal","validation":{"rq":false},"choices":[{"id":"1","label":"Ja","other":false},{"id":"2","label":"Nej","other":false}],"questionKey":""},"69":{"type":"cs","label":"Ärendetyp","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Engångsutdrag i excel","other":false},{"id":"2","label":"Bygga eller ändra en rapport i systemet","other":false},{"id":"3","label":"Bygga eller ändra en widget i systemet","other":false},{"id":"4","label":"Övrigt","other":false}],"questionKey":""},"75":{"type":"te","label":"Kontaktperson hos kund","description":"Email","validation":{"rq":true},"choices":[],"questionKey":""},"79":{"type":"cs","label":"Extern eller intern rapport","description":"Vem är denna rapport till för?","validation":{"rq":true},"choices":[{"id":"1","label":"För kunden","other":false},{"id":"2","label":"Internt","other":false}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"72":{"type":"cs","label":"Kontaktalternativ","description":"Vem ska vi kontakta vid svar eller följdfrågor? Vid direktkontakt mot kund kommer du fortfarande att läggas till som deltagare i ärende och får då ta del av all kommunikation..","validation":{"rq":true},"choices":[{"id":"1","label":"Kontakta mig","other":false},{"id":"2","label":"Kontakta kunden direkt","other":false}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"82":{"type":"cs","label":"Språk kontaktperson","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Svenska","other":false},{"id":"2","label":"Engelska","other":false}],"questionKey":""},"1":{"type":"tl","label":"Företag","description":"Företagsnamn","validation":{"rq":true},"jiraField":"customfield_12447","questionKey":""}}},"uuid":"d26ee059-8e1f-403f-ac9d-fb111ce8bc33"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":10,"updated":"2024-03-04T10:44:12.101334Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[79,2],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":10,"name":"Rapportformulär","submit":{"lock":false,"pdf":false},"templateFormUuid":"d26ee059-8e1f-403f-ac9d-fb111ce8bc33"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"5b3c4322-fdaf-461c-8557-cc6ec05a0770"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":79},"layout":"default","localId":"cbe11e35-8245-43b1-904c-1f92217f1c46"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":87},"layout":"default","localId":"d627ec87-fd47-45b4-99f8-8e1c5a2812d6"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":72},"layout":"default","localId":"a26d5b76-23d7-4469-8e6e-ca17c2363810"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":75},"layout":"default","localId":"20deebdb-c992-43dd-833c-a0464389de4e"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":82},"layout":"default","localId":"e0be7539-21fd-4170-9008-f595fa4b9cb8"}}]},{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":69},"layout":"default","localId":"ccccc422-f4c0-4f42-a383-33893a0f7110"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":77},"layout":"default","localId":"73797107-b6c4-4617-a9d9-44e8e6ec0ab5"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":78},"layout":"default","localId":"71a1be99-0f5a-4df7-b097-320169c7ebaf"}}]}],"conditions":{"80":{"t":"sh","i":{"co":{"cIds":{"79":["1"]}}},"o":{"sIds":["1"]}},"74":{"t":"sh","i":{"co":{"cIds":{"72":["2"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"name":"Kontaktlalternativ","conditions":["80"]},"2":{"name":"Contact person","conditions":["74","80"]},"3":{"name":"","conditions":[]},"4":{"conditions":[]}},"questions":{"78":{"type":"rt","label":"Beskrivning","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"77":{"type":"at","label":"Bilagor","description":"Ifall kravställningen har gjorts av dig så laddar man upp den här","validation":{"rq":false},"choices":[],"questionKey":""},"87":{"type":"cs","label":"Har kund tilläggstjänsten SQL-analytics?","description":"Skapa egna rapporter i systemet eller att ansluta till databasen via ett externt system kräver tilläggstjänsten SQL-analytics på deras avtal","validation":{"rq":false},"choices":[{"id":"1","label":"Ja","other":false},{"id":"2","label":"Nej","other":false}],"questionKey":""},"69":{"type":"cs","label":"Ärendetyp","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Engångsutdrag i excel","other":false},{"id":"2","label":"Bygga eller ändra en rapport i systemet","other":false},{"id":"3","label":"Bygga eller ändra en widget i systemet","other":false},{"id":"4","label":"Övrigt","other":false}],"questionKey":""},"75":{"type":"te","label":"Kontaktperson hos kund","description":"Email","validation":{"rq":true},"choices":[],"questionKey":""},"79":{"type":"cs","label":"Extern eller intern rapport","description":"Vem är denna rapport till för?","validation":{"rq":true},"choices":[{"id":"1","label":"För kunden","other":false},{"id":"2","label":"Internt","other":false}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"72":{"type":"cs","label":"Kontaktalternativ","description":"Vem ska vi kontakta vid svar eller följdfrågor? Vid direktkontakt mot kund kommer du fortfarande att läggas till som deltagare i ärende och får då ta del av all kommunikation..","validation":{"rq":true},"choices":[{"id":"1","label":"Kontakta mig","other":false},{"id":"2","label":"Kontakta kunden direkt","other":false}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"82":{"type":"cs","label":"Språk kontaktperson","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Svenska","other":false},{"id":"2","label":"Engelska","other":false}],"questionKey":""},"1":{"type":"tl","label":"Företag","description":"Företagsnamn","validation":{"rq":true},"jiraField":"customfield_12447","questionKey":""}}},"uuid":"d26ee059-8e1f-403f-ac9d-fb111ce8bc33"},"linkedJiraFields":["customfield_12447"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=peaccounting","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"701765bf4e50e703231e1ef39c99ff6feba811e0_lout","baseUrl":"https://peaccounting.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://peaccounting.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"20971520","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["januari","februari","mars","april","maj","juni","juli","augusti","september","oktober","november","december"],"monthsShort":["jan","feb","mar","apr","maj","jun","jul","aug","sep","okt","nov","dec"],"weekdaysShort":["sö","må","ti","on","to","fr","lö"],"weekdays":["söndag","måndag","tisdag","onsdag","torsdag","fredag","lördag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6a7c553c-8683-452c-b6b6-b43b41cba4a6","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4410318a4730402e8700935d9c17f604","siteDefaultLanguageTag":"sv-SE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}

Rapporter och utdrag

Här lägger man en beställning ifall man önskar en specialbyggd rapport, widget eller engångsutdrag.

För att bygga en specialbyggd rapport eller widget i applikationen så krävs det att man har tilläggstjänsten SQL analytics. Tilläggstjänsten behövs dock inte för engångsutdrag.

Ifall man behöver hjälp med rapporter eller utdrag tar vi en löpande avgift på 1330kr/timme. Antingen gör ni kravställningen enligt denna guide Kravställningsguide för rapporter och bifogar den under bilagor nedan eller så kontaktar vi kunden där vi gör kravställningen mot dem.

Obligatoriska fält är markerade med en asterisk

E-postbekräftelse till(required)

Titel(required)