{"xsrfToken":"efa9790c677281490c836546dd1a940ab857cd76_lout","branding":{"id":"1","key":"sd","name":"Technical Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9df12fce-17da-4fc9-adc9-f53da09c6988/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YTdjNTUzYy04NjgzLTQ1MmMtYjZiNi1iNDNiNDFjYmE0YTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkZjEyZmNlLTE3ZGEtNGZjOS1hZGM5LWY1M2RhMDljNjk4OCI6WyJyZWFkIl19LCJleHAiOjE3MzY5NDY0MDgsIm5iZiI6MTczNjk0NTgwOH0.Cm4w-XKSL8-CVz4Er6SNFxkjnkLth_Jq4t972uhrqf8&client=6a7c553c-8683-452c-b6b6-b43b41cba4a6&mode=fit","logoId":"9df12fce-17da-4fc9-adc9-f53da09c6988","isLogoAvailable":true,"helpCenterTitle":"Welcome to support portal","sharedPortalName":"Kleer","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to support portal","sharedPortalName":"Kleer","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till Support portalen","sharedPortalName":"Kleer","localeDisplayName":"Swedish (Sweden)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"sv-SE","userLanguageTag":"en-US","portalThemeColor":"#505e61","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2618be33-9825-4df5-b622-30d20b4d3513/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YTdjNTUzYy04NjgzLTQ1MmMtYjZiNi1iNDNiNDFjYmE0YTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2MThiZTMzLTk4MjUtNGRmNS1iNjIyLTMwZDIwYjRkMzUxMyI6WyJyZWFkIl19LCJleHAiOjE3MzY5NDY0MDgsIm5iZiI6MTczNjk0NTgwOH0.00LKvsZ5gqDCSBuqJgSRTTBYoWrk7oLar4TqLh4Bfd0&client=6a7c553c-8683-452c-b6b6-b43b41cba4a6&height=300&mode=fit","bannerMediaApiFileId":"2618be33-9825-4df5-b622-30d20b4d3513","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sd","projectId":10800,"serviceDeskId":1,"name":"Technical Support","description":"<p>The PE development team will get back to you if you raise any of the following requests.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"75","name":"API or SQL Access","descriptionHtml":"","callToAction":"API or SQL Access","introHtml":"<p>Request API or SQL access</p>","icon":11444,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11444","groups":[1],"key":""},{"id":"80","name":"Buggar och tekniska fel","descriptionHtml":"","callToAction":"Buggar och tekniska fel","introHtml":"<p>Rapportera buggar eller andra systemfel</p>","icon":11406,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11406","groups":[1],"key":""},{"id":"70","name":"Integration","descriptionHtml":"<p>General <a href=\"https://api-doc.accounting.pe/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">API-documentation</a></p>","callToAction":"Integration","introHtml":"<p>Start an integration project to get in touch with an integration specialist</p>","icon":11441,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11441","groups":[1],"key":""},{"id":"8","name":"Invoice template","descriptionHtml":"","callToAction":"Invoice template","introHtml":"<p>To add new invoice templates or change the layout of the invoices (PDFs and emails) sent from PE</p>","icon":11528,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11528","groups":[1],"key":""},{"id":"73","name":"Klagomål på PE:s betaltjänst","descriptionHtml":"","callToAction":"Klagomål på PE:s betaltjänst","introHtml":"","icon":11434,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11434","groups":[1],"key":""},{"id":"20","name":"Open question to tech support","descriptionHtml":"","callToAction":"Open question to tech support","introHtml":"<p>If you have question to tech support that you won't be able to figure out on your own or with the help of your colleagues (leverans) you can chose this option</p>","icon":10832,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[1],"key":""},{"id":"79","name":"Rapporter och utdrag","descriptionHtml":"<p><em>Här lägger man en beställning ifall man önskar en specialbyggd rapport, widget eller engångsutdrag.</em></p>\n<p><em>För att bygga en specialbyggd rapport eller widget i applikationen så krävs det att man har tilläggstjänsten SQL analytics. Tilläggstjänsten behövs dock inte för engångsutdrag.</em></p>\n<p><em>Ifall man behöver hjälp med rapporter eller utdrag tar vi en löpande avgift på 1330kr/timme. Antingen gör ni kravställningen enligt denna guide <b><a href=\"https://peaccounting.sharepoint.com/:x:/s/PEAccounting/EdXutjcMh61CnURjVgKMcvcBRcCVmE_U4dACtwbYQop0aA?e=W0nEwW\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Kravställningsguide för rapporter</a></b> och bifogar den under bilagor nedan eller så kontaktar vi kunden där vi gör kravställningen mot dem.</em></p>","callToAction":"Rapporter och utdrag","introHtml":"<p>Beställ en rapport, widget eller andra data utdrag</p>","icon":11541,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11541","groups":[1],"key":""},{"id":"71","name":"Bank","descriptionHtml":"<p>➪ <a href=\"https://peaccounting.atlassian.net/servicedesk/customer/portal/1/article/2131197976\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"#59afe1\"><ins><b>See current bank status</b></ins></font></a> <br class=\"atl-forced-newline\"> ➪ <a href=\"https://peaccounting.atlassian.net/wiki/spaces/SoSu/pages/2887680004/Placeholder+bankinfo+f+r+konsulter\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"#59afe1\"><ins><b>If issue is regarding information send directly from the bank, se more info here</b></ins></font></a></p>","callToAction":"Bank","introHtml":"<p>Report issues associates with bank</p>","icon":11417,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11417","groups":[],"key":""},{"id":"9","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>If the system is not behaving as expected</p>","icon":10838,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10838","groups":[],"key":""},{"id":"2","name":"Computer support","descriptionHtml":"","callToAction":"Computer support","introHtml":"<p>If you have problems with your laptop, let us know here.</p>","icon":10810,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10810","groups":[],"key":""},{"id":"10","name":"Improvement","descriptionHtml":"","callToAction":"Improvement","introHtml":"<p>Use this option to send in suggestions for improvements in the system</p>","icon":10807,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10807","groups":[],"key":""},{"id":"72","name":"Infocaption guide","descriptionHtml":"","callToAction":"Infocaption guide","introHtml":"<p>Request a guide to be put in Infocaption</p>","icon":10832,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[],"key":""},{"id":"1","name":"IT help","descriptionHtml":"","callToAction":"IT help","introHtml":"<p>Get general tech support, like help with the Wi-Fi or printing.</p>","icon":10827,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10827","groups":[],"key":""},{"id":"78","name":"Registervård(SQL-körningar)","descriptionHtml":"","callToAction":"Registervård(SQL-körningar)","introHtml":"","icon":11538,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11538","groups":[],"key":""},{"id":"45","name":"SQL","descriptionHtml":"<p><a href=\"https://pe.infocaption.com/_c141833ca59d6cad.guide\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Mer information - Läs detta innan beställning</a></p>","callToAction":"SQL","introHtml":"<p>Order a custom SQL report or widget</p>","icon":11402,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11402","groups":[],"key":""},{"id":"82","name":"Test","descriptionHtml":"","callToAction":"Test","introHtml":"<p>Test</p>","icon":11445,"iconUrl":"https://peaccounting.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11445","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"18":[70],"17":[8,45,72],"1":[79,80,70,75,8,20,73]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"efc5068d-52e9-379a-8217-0d1d4c12d392","appLinkName":"System Confluence","appLinkUrl":"https://peaccounting.atlassian.net/wiki","spaceKey":"SoSu","spaceName":"Solution Support","spaceUrl":"https://peaccounting.atlassian.net/wiki/spaces/SoSu","isServer":false},"labels":[],"projectKey":"TS","serviceDeskId":1,"kbLinkDomainURLs":["https://peaccounting.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YTdjNTUzYy04NjgzLTQ1MmMtYjZiNi1iNDNiNDFjYmE0YTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwODAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY5NDcwMDgsIm5iZiI6MTczNjk0NTgwOH0.YZ1vziyF41CHjxXpdKnarWjbLkJY_a_lWIoz2QrWKVQ","targetCollection":"upload-project-10800","endpointUrl":"https://api.media.atlassian.com","clientId":"6a7c553c-8683-452c-b6b6-b43b41cba4a6","tokenDurationInMins":20}},"sharedPortal":{"name":"Kleer","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://peaccounting.atlassian.net/wiki","kbLinkDomainURLs":["https://peaccounting.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}